Posted by Kate Phizackerley on Monday, May 21, 2012

Another rant about crap customer service.  This time HSBC.  I need a card delivered.  They have ignored standing instructions for pick up in branch and are insisting on a delivery by a crappy delivery company.  Tesco for groceries can manage a set appointment time.  Even EDF can manage a two hour appointment slot.  HSBC?  Well sometime during the day so you have to wait in all day.  Just rotten.  They could use the Royal Mail special delivery.  That I just wander in and sign for when it suits me.  It seems HSBC don't care enough about their customers to use a modern delivery service which can manage set times.

Needless to say HSBC will not be getting our business account business if this is the standard of their customer service. 


John Michle said...

HSBC is very well recognized and it would be a better to look for some kind of information from here as well.

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