Posted by Kate Phizackerley on Monday, May 21, 2012

Another rant about crap customer service.  This time HSBC.  I need a card delivered.  They have ignored standing instructions for pick up in branch and are insisting on a delivery by a crappy delivery company.  Tesco for groceries can manage a set appointment time.  Even EDF can manage a two hour appointment slot.  HSBC?  Well sometime during the day so you have to wait in all day.  Just rotten.  They could use the Royal Mail special delivery.  That I just wander in and sign for when it suits me.  It seems HSBC don't care enough about their customers to use a modern delivery service which can manage set times.

Needless to say HSBC will not be getting our business account business if this is the standard of their customer service. 

1 comments:

John Michle said...

HSBC is very well recognized and it would be a better to look for some kind of information from here as well.

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